Service
Reliable support, retrofit solutions, and fast spare parts delivery
Field Service
We can guarantee to all our customers the best and qualified support, starting from installation and start up till after sales support.
OMS Group invests in training the best service technicians.The field service is a crucial element for OMS in order to guarantee our customers the best and highly qualified support and aid. Our team can offer the professional service, from the installation and start up of a fully automatic machine / line, planned maintenance and the repairs on customer site of a damaged components/machine.
We are able to offer:
- Network of service technicians worldwide by our subsidiaries and distributors
- Machine installation and start-up as weel as preventive maintenance
- Training on OMS headquarter by our expert technicians
- Software implementation and modifications of the machines
- Record each activity performed by the customer, via our “new” CRM system
For more details and information contact: service@omsspa.com
Maintenance
Planned maintenance agreements and on-call service contracts, prevent breakage and reduce the expensive machines downtime.
OMS Group is able to offers planned maintenance agreements as well as on-call assistance contracts.
Thanks to a planned maintenance, our technicians can provide the best possible service to the customer.
A professional maintenance, based on the real conditions of use of your machine/plant, allows to avoid the onerous breakages, the relative production stops and minimizing the expensive machine downtime.
OMS can propose two solutions: the routine maintenance including all spare parts and preventive maintenance.
For more details and information contact: service@omsspa.com
Retrofit Kits
New developments and retrofit kits gives more performance, efficiency and reliability to your machine or plant.
Thanks to the continuous improvement, OMS is able to offers new technologies and kit of retrofits allowing you to get increase the straps sealing efficiency, improve the performance and the reliability of your machine / plant. You are able to reach the R.O.I., in a few months.
Why you have a benefits with a retrofit-kit?
- Increased the efficiency reliability, productivity and functionality of your machine / plant and technical upgrades
- Short change-over times of the parts/components
- Minimize repair and maintenance costs of your machine/plant
- Quality guarantee by OMS based on original parts tested prior to delivery
For more details and information contact: info@omsspa.com
Spare Parts
An efficient spare parts production department and warehouse, provide a rapid solutions to all your requests.
Top quality materials, sophisticated processes, state of the art machines with “numeric control”, specialized and highly experienced production staff, all guarantee a high quality spare parts production.
OMS Group offers a full spares parts service to support any needs and is able to provide an efficient service with a quick and timely reaction.
OMS can arrange to have the spare parts delivered directly to the customers site or by service engineers carry where necessary.
Available services:
- Recommended spare parts list for strapping heads, automatic machines and lines
- Extended range of spare parts in our headquarter stock
- Immediate shipping, through our warehouse, all over the world
For more details and information contact: spares@omsspa.com
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